Do you support PCs & Android devices as well as Apple hardware?
Sorry we do not offer PC support. We can carry out migration from PC to Mac and help with the disposal of your old PC including data clearance and recycling. The same applies to Android/Windows Mobile OS devices but we can configure basic functions such as email and network settings for clients who use our hosting and domain services.
I need to buy some new equipment… what shall I get?
Before you buy any kit, please get in touch with us first. We can help you purchase the right products to suit your requirements, whether it's Apple hardware or third-party peripherals. We carry stock of new and second hand equipment such as monitors, printers, hard drives, RAM and network devices. We also have a huge selection of cables, connectors and adaptors available.
Do you offer support by phone or email?
If you're having problems please get in touch with us as soon as possible. Support issues by phone and email can be tricky to resolve but not impossible. We have a hands-on approach to support and find that showing a client how we resolve issues offers a long-term and cost-effective solution. If you know how to fix problems yourself you won't need to rely on technical support in the future.
Can you help with my slow internet connection?
Your ISP (Internet Service Provider) should be your first point of contact with broadband speed issues. They will provide support and make sure your service is working as expected as part of your contract. We can diagnose, test and reconfigure your equipment if they are unwilling or unable to help. We can also talk to them on your behalf to ensure you are receiving the service you are paying for.
What areas do you cover?
The majority of our on-site support is carried out in the Gloucestershire region. We have been known to venture to locations further afield including Wiltshire, Oxfordshire, Herefordshire, Warwickshire & even Cornwall at a push!
What do you charge for support?
The minimum charge for a call-out in the Gloucestershire region is £40 to cover one hour of our time. Locations outside of Gloucestershire are subject to a pence per mile fee in a addition to the £40 call-out fee. We offer a discounted half and full day rate for more complicated work.